Swisscom – Customer Relations Agent

Customer Relations Agent is one of the four video I directed at the end of my apprenticeship as Mediamatician at Swisscom to highlight this apprenticeship work on its own.

Read more about the whole project here

Customer Relations Agents advise and follow up customers in a Customer Care Center, conduct consultation meetings and receive orders, questions or complaints, which they process or pass on to the appropriate department. They also find out how satisfied our customers are with Swisscom and its services.